Chexology Eliminates Paper Deposit Notes and Improves Customer Experience with Launch of ChexPass App |

ChexPass, the first-ever NFC-compatible claim ticket for Apple Wallet and Google Pay, enables hotels and other businesses to switch to lockers and dramatically reduce wait times.

28.10.2021

Chexology, the builders of Shark Tank introduced the CoatChex app, partnered with Live Nation Entertainment, Big Night Entertainment Group, The Bowery Presents, IMP Concerts and House of Blues to launch ChexPass, the very first NFC-compatible claim ticket for Apple Wallet and Google Pay. Revolutionary technology enables businesses to switch to lockers without contact and dramatically reduce wait times.

Chexology is already reducing the rush to pickup by 15 minutes per person at major concerts. According to preliminary tests, the addition of ChexPass improves this benchmark by 20%.

The process is simple: Customers easily add ChexPass to their digital wallet by scanning a QR code as they approach the locker. At the counter, customers place their ChexPass on an NFC reader while attendants handle their personal belongings. The guest is free to leave while the attendant stores their items.

When picking up, guests no longer have to fumble in their pockets for a paper claim ticket, or worse, describe what their item looks like. They simply touch their phone to the NFC reader to view their profile so agents can retrieve their items. Each item is associated with a ChexPass and, if not collected, guests may receive a text message warning them that they have forgotten an item. This process ensures that items or claim tickets are not lost, forgotten or stolen.

“Retrieving a claim ticket seems quick and easy at first. It’s the nightmares that occur during pickup that attract you. The straying, chaos and lines never seem to end, ”said Derek Pacqué, Founder and CEO of Chexology. “Creating the digital claim ticket is how we’ll end this stigma. With the rapid adoption of contactless solutions due to the coronavirus pandemic and thanks to our partnerships with Apple and Google, this innovation is ready to take off. Our customers will pave the way for a new customer experience.

Starting this week, Chexology will roll out new digital technology to major entertainment and hospitality venues across North America including Webster Hall, Terminal 5, House of Blues, The Anthem, among others. Over the next year, the company accepts new partners into the program and plans to roll out the innovation in a range of other physical venues, such as stadiums, theaters, convention centers and museums.

“Chexology has shown time and time again that its top priority is providing its customers with technology solutions that accelerate our customers through the checkout lines, make our employees more productive, and provide management with the necessary real-time insights and insights. to do the right strategic business. decisions, ”said Leslie Salloum, Director of Operations Live Nation – Midway.

Other Chexology clients include Barclays Center, Circa Casino and Resort, House of Blues Boston, ICC Sydney, Javits Center, MoMA, among others. In the future, ChexPass Customers will enjoy several additional benefits, including express deposit / withdrawal options, automatic queues, and passive operational and promotional notifications based on location, time and beacons. Each program will create a more engaging customer experience while providing ChexPass customers with valuable behavioral analysis to improve and improve promotional content.

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