Chatty helps businesses grow their brand with conversational AI that supports, engages, and converts customers around the clock.
– David Brown, Co-founder and CTO of Bavard
SALT LAKE CITY, UTAH, UNITED STATES, December 28, 2021 /EINPresswire.com/ – Gossipy, a leading provider of conversational AI providing businesses with a better way to support and engage customers 24/7, is excited to announce many enhancements to its platform, now including powered by Amazon Web Services (AWS), making partner integrations and scalability easier than ever.
Conversational AI is a technology that offers more human experiences when interacting with a chatbot. Unlike simple question-and-answer or rule-based chatbots, conversational AI enables a chatbot to conduct a natural conversation and understand user requests using natural language processing (NLP) and machine learning. It transforms the customer experience in all sectors.
The pandemic has accelerated the need for conversational AI with enhanced capabilities. Bavard made the decision to migrate from Google Cloud Platform (GCP) to AWS with the goal of making significant improvements in scalability and testing, and to offer seamless integrations to its valued partners. “For brands, smart chatbots offer a new opportunity to support and engage customers,” said David Brown, co-founder and CTO of Bavard. “Our codeless conversational AI technology, combined with AWS technology, enables businesses of all sizes to rapidly scale their solution and bring it to market. “
In addition to migrating the platform to AWS, Bavard has extended other areas of the platform to make it easier for businesses to implement conversational AI than ever before, including:
• Chat Service: Powered by a machine learning model using contextual AI, Chat Service is a revolutionary feature that allows companies to train their smart chatbot using a few different chat examples and enables the bot to contextualize various interactions to provide even more human-like answers. It also helps the bot learn when to escalate interactions to a live agent.
• Conversation Stream: Chatter-free, drag-and-drop chat stream builder now includes several pre-built templates to choose from with options to embed rich media such as images, GIFs, videos, forms, etc. Businesses can now create and implement a smart chatbot in less than 10 minutes.
• Webhook Actions: Enhanced Webhook Actions allow developers to implement fully customized actions for their chatbots, including actions that integrate with other systems, such as checking the weather, getting a stock market quote or searching for data in a private database. Webhook actions are not presented to the end user, but responses returned by the webhook endpoint are displayed.
“Bavard is excited to offer a more powerful conversational AI platform that gives brands a better way to engage with their customers,” said Angelique Brown, co-founder and CEO of Bavard. “We are committed to constantly improving our services, and the migration to robust AWS technology has taken us a step further in meeting the needs of our partners and users. “
At Bavard, we are passionate about developing the most sophisticated chatbots on the market to help your business do better business. Founded in July 2020, Bavard is growing rapidly. Together, we are building a platform for interactive commerce and conversational AI. Conversations are better with Bavard.