Ask questions via email, phone, live chat

Although Amazon is known for its efficiency and speed, there may be some issues along the way, as with any online delivery service. Maybe your package didn’t arrive or Amazon sent you the wrong items. Maybe you need help changing the address your package is shipped to, or there’s a problem with your account.

Whatever your request, Amazon has several options for contacting its customer service. Here you can find out how to contact Amazon and choose your method of choice.

How to Contact Amazon

Amazon’s customer service page includes options for most customer needs, including questions about deliveries, sign-in and security, subscriptions, payments, accessibility, and even a section for “something else.” “. Clicking “something else” leads to another multi-option menu where additional answers can be found.

Amazon’s customer service center also hosts a “help library” where users can type in their questions for better luck on specific requests.

Live chat:

When you select “something else” on the customer service help page, the “I need more help” option will take you to Amazon’s live chat. This will open a new window, where you can chat with an automated messaging bot.


Amazon’s customer service phone number is 1-888-280-4331. This number operates 24 hours a day, 7 days a week.


Amazon’s customer service email address is [email protected], but as Insider reports, the e-commerce company prefers to handle support via live chat or phone.

Social media:

Amazon operates a customer service twitter account under the handle @AmazonHelp. The account tweets answers to questions in 12 languages.

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How do I contact a human on Amazon?

If you’re looking to speak to someone at Amazon, try typing “Speak to a Representative” in the live chat system. The messaging assistant will give you three options: chat with an associate, request a phone call back, or return to the customer service center to view frequently resolved issues.

How do I file a complaint with Amazon?

You can usually find the remedy for your complaint on Amazon’s customer service page or by speaking to a representative, but some issues require even more.

Amazon Pay, the company’s online payment processing service, accepts payment complaint files through its phone number or address. The phone number is 866-216-1075 and the address is Amazon Payments, Inc. PO Box 81226 Seattle, WA 98108.

Customers can also file complaints through their state agency by contacting the state complaints office listed on the Amazon Pay site.

How do I contact Amazon to not receive my order?

Amazon has an entire section answering the question “Where’s my stuff?” »

If your package says it’s been delivered but isn’t at your doorstep, first try to verify that you sent it to the correct address. It’s also possible that the package is somewhere else near your delivery location, such as on the side, or that another member of the household has already accepted it.

Amazon advises customers to wait 48 hours before contacting them about a lost package. To contact Amazon, go to the main customer service page and click on “A delivery, an order or a return”.

If you received the package but an item is missing, Amazon warns you that it may be in another shipment, the status of which you can check by going to “Your Orders”. If you still can’t find it, use the online customer service tool.

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